Regents Court awarded top marks in Mystery Shopping Exercise!

When “Financial Adviser” newspaper decided to test a sample of four mortgage firms in the Wolverhampton area, they picked Regents Court as one of the (unwitting) participants and awarded us the top mark!

The National newspaper selected three independent companies and one Building Society, then rang each organisation, posing as a new client looking for advice.

They awarded marks according to

  • Telephone manner
  • Relevant qualifications
  • Payment method
  • Guidance provided
  • Email/web presence
  • Knowledge

We scored 31/35, the highest mark, the lowest was 18/35.

“The adviser was full of enthusiasm and asked lots of questions to make sure he understood the shoppers’ intentions. He was very open about fees and used no jargon.” – Verdict by Mystery Shopper

We’re very proud to receive this endorsement from such a well-respected financial paper, giving a professional, impartial opinion that we are delivering the best possible service to clients.
Please click here to download the full article in pdf format.

To read the article on the Financial Adviser Newspaper web site please click here

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